![]() Recovering the authenticator without access to your smartphone But what if your phone, and along with it the authenticator app, gets lost, broken, or stolen? In that case, you have several options. One of the most convenient 2FA methods is to use an app that generates one-time codes, such as Google Authenticator and the like. It is vital to protect accounts with two-factor authentication: If your password gets leaked (and leaks are very common), 2FA will safeguard your accounts against hacking. KasperskyPremium Support and Professional Services.KasperskyEndpoint Security for Business Advanced.KasperskyEndpoint Security for Business Select.You may need to move to your main phone, or another trusted device, to sign in to your backup phone. This can happen when there’s something different about how you sign in, like your location. I can’t sign in to my backup phone with text messages Use a device you marked as trusted and go to account recovery. If you use an account through your work, school, or other group that’s protected by 2-Step Verification, and you can’t sign in, you can: Work, school, or other organization accounts But, because it’s sent to your Google Voice, you can’t get the code. If you use Google Voice to get verification codes, you could lock yourself out of your account.įor example, if you sign out of your Google Voice app, you might need a verification code to get back in. Why you shouldn’t use Google Voice to get verification codes Tip: If you can’t sign in to an app after you add 2-Step Verification, you may need to use an App Password. When you turn on 2-Step Verification, you may need to sign in to some apps again. The sync will only affect the internal time of your Google Authenticator app, and will not change your device’s Date & Time settings.Īn app doesn’t work after you turn on 2-Step Verification On the next screen, the app confirms the time has been synced. Tap More Settings Time correction for codes Sync now. On your Android device, go to the main menu of the Google Authenticator app. It may be because the time isn’t correctly synced on your Google Authenticator app. Tip: If you requested multiple verification codes, only the newest one works. You don’t have an adequate internet connection. ![]() If you get a voice call with a verification code sent to your phone, you get a voicemail if:.Make sure you have adequate internet connection when you try to get your codes.Delivery speed and availability may vary by location and service provider. ![]() If a text message with a verification code was sent to your phone, make sure your service plan and mobile device supports text message delivery.If we notice something different about how you sign in, like your location, you might not be able to get a verification code through text message.Learn why we recommend Google prompts instead of text message (SMS) verification codes. You might have been sent a Google prompt instead.Go to the 2-Step Verification section of your Google Account.If you lost your backup codes, you can revoke them and get new ones. To make a security key your required second step, enroll in Advanced Protection. If you turn on 2-Step Verification and sign in on an eligible phone, you can get Google prompts. Require a security key as your second step This code helps make sure you can access that email address or phone number. To enter a code sent to your email address or phone number.To enter an email address or phone number where you can be reached.Use these tips to answer as best you can. You'll be asked questions to confirm you own the account. Because of this added security, it can take 3-5 business days for Google to make sure it’s you.įollow the steps to recover your account. If you don’t have another second step or forgot your password Important: 2-Step Verification requires an extra step to prove you own an account. ![]() You may want to get an extra key you can keep in a safe place.
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